Executive / VIP Business Travel Consultants

Location: Barcelona, Spain. Hub-based option requires hybrid work with 3 days in person; a fully remote option is available on a 2-year fixed-term contract. Candidates for the hub-based role must be within commuting distance of a hub.

Company

hirify.global is an intelligent travel and spend management platform that automates travel bookings, expenses, invoice processing, and related administrative work.

What you will do

• Manage end-to-end executive and VIP corporate travel, including flights, hotels, ground transport, and bespoke requests.
• Provide expert recommendations based on traveller preferences, company policy, and duty of care requirements.
• Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
• Support travellers through phone, chat, and email in a fast-paced Executive Care environment.
• Balance premium service delivery with productivity, handle-time, CSAT, and SLA targets.
• Build long-term relationships with executive travellers and collaborate with colleagues to maintain a high-performance service culture.

Requirements

• Experience delivering high-touch premium customer service in executive travel, hospitality, aviation, luxury brands, or a similar environment.
• GDS experience with Amadeus, Sabre, Galileo, or a similar platform; cross-platform training is available.
• Understanding of contact centre metrics, including productivity, efficiency, and CSAT.
• Excellent communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, organised, and solutions-focused in high-pressure situations.
• English is the official language at the office.

Nice to have

• Experience supporting senior stakeholders, C-suite executives, or high-net-worth individuals.
• Experience with out-of-hours, follow-the-sun, or on-call travel support models.

Culture & Benefits

• IRL-first working model with collaboration in person three days per week for hub-based roles.
• Fully remote option available on a 2-year fixed-term contract.
• Work schedule currently runs from 8am to 8pm Monday to Friday with a rotational weekend shift.
• AI-enabled tools support research, customer interactions, information synthesis, and prioritisation.
• Relocation support may be available for certain roles.

Hiring process

• 30-minute virtual Talent Acquisition interview.
• 90-minute Hiring Manager interview, held virtually or in person depending on location.
• 30-minute virtual Values interview, including discussion of AI usage and judgement.