Clinic Coordinator I (Healthcare)

Location: Boston, Massachusetts, United States; hybrid with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global conducts cancer research and provides comprehensive cancer care and patient services.

What you will do

• Schedule complex oncology appointments across disciplines according to established guidelines.
• Monitor scheduling reports to maintain accuracy and optimize resource utilization.
• Coordinate check-in and check-out activities, triage calls, verify patient identities, process paperwork, and enter verbal orders.
• Communicate with patients, families, providers, leadership, and cross-functional teams while explaining complex information in patient-friendly terms.
• Respond to patient grievances, recognize emergencies, and follow applicable procedures.
• Maintain patient confidentiality, support quality improvement initiatives, and troubleshoot patient-use iPads.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Proficiency with technology and complex computer systems.
• Strong verbal and written communication, organization, multitasking, problem-solving, and critical-thinking skills.
• Ability to provide excellent customer service and work effectively in a busy, changing clinic environment.
• Experience in a customer service setting preferred.
• Ability to work onsite in Boston 2–3 days per week and provide in-person, telephone, written, and email patient contact.

Culture & Benefits

• Inclusive, diverse, and equitable healthcare and research environment.
• Work focused on compassionate patient care, public health, and cancer research.
• Collaboration with Harvard Medical School-affiliated hospitals and other partners.
• Training and competency completion through institutional programs.
• Opportunity to participate in quality improvement projects and system upgrades.