Access Center Coordinator - Full Time (Healthcare)

Location: Hybrid with required office hours in Nashua, New Hampshire, United States

Company

hirify.global provides hospital, medical, specialty, and coordinated patient care services through Southern New Hampshire Health and Foundation Medical Partners.

What you will do

• Serve as the first point of contact for patients and referring providers seeking appointments and healthcare services.
• Coordinate new patient registration, appointment scheduling, referrals, and access to care across multiple practices and specialties.
• Collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
• Answer and triage high-volume calls, route inquiries, document communications, and provide information about practices and appointment processes.
• Coordinate interpreter services, patient support resources, and required documentation before appointments.
• Maintain confidentiality, support HIPAA compliance, collaborate with internal teams, and assist with onboarding and training.

Requirements

• High school diploma or equivalent.
• At least two years of medical office, healthcare, administrative support, or contact center experience.
• Direct customer service experience with strong communication, interpersonal, teamwork, and problem-solving skills.
• Ability to handle a high volume of calls and manage confidential information accurately.
• Basic computer proficiency, including Microsoft Office, plus data entry and information management skills.

Nice to have

• Associate degree.
• Experience using EPIC.
• Knowledge of referral triage processes and insurance requirements affecting scheduling.

Culture & Benefits

• Full-time schedule of 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Health, dental, prescription, vision, life, and short- and long-term disability coverage.
• Flexible Spending Accounts and a 403(b) retirement savings plan.
• Tuition reimbursement, education, and paid training courses for career development.
• Nursing student loan paydown program and additional employee benefits.