Customer Operations & Inside Sales Representative (Semiconductor)

Location: Shanghai, China; additional location: Beijing, China (Remote)

Company

hirify.global develops semiconductor and high-tech solutions supported by field sales, applications engineering, distribution, product marketing, and operations teams.

What you will do

• Own the end-to-end customer relationship across the Lead-to-Order process for assigned accounts.
• Build relationships with customer procurement and planning contacts, monitor demand roadmaps, and anticipate customer needs.
• Manage orders, supply escalations, exception requests, distributor coordination, and customer communications through resolution.
• Support sales and FAE teams with design registration, pricing and quote requests, process documentation, samples, and new product introductions.
• Collect and analyze demand signals, prepare consolidated sales forecasts, and maintain CRM opportunity and design registration data.
• Prepare sales reports, pipeline updates, account summaries, QBR materials, and onboarding training for new sales team members.

Requirements

• Bachelor’s degree or equivalent experience in business or a related field.
• At least 3 years of experience in customer operations, inside sales, or sales operations within semiconductors, electronics, or a high-tech environment.
• Experience with high-touch technical sales, distribution models, and end-to-end customer issue ownership.
• Proficiency in CRM systems such as Salesforce, Excel, and ERP tools.
• Strong communication, organization, attention to detail, process orientation, and customer-success focus.
• Fluency in spoken and written English and the local language of the assigned customer region is required.

Nice to have

• Understanding of the FPGA sales process.
• Strong business acumen and the ability to work independently, multitask, and adapt communication to different audiences.

Culture & Benefits

• Regular full-time employment with commission eligibility.
• Cross-functional collaboration with business management, business operations, legal, sales, FAE, product marketing, and operations teams.
• Work aligned with Shift 1 in China.
• Accountability is measured through defined metrics and service expectations.