Sr. Program Manager, Member Experience (Fintech)

Location: Remote, USA

Salary: $138,000–$190,000 base salary per year, plus bonus, equity, and benefits.

Company

hirify.global is a financial technology company that provides user-friendly tools and platforms designed to help members make financial progress.

What you will do

• Own and maintain SOPs, journey maps, and knowledge base content.
• Streamline and automate agent functions to improve operational efficiency.
• Identify friction across member and agent journeys and implement scalable solutions.
• Use data-driven insights to influence cross-functional product and operational roadmaps.
• Partner with Product, Legal, Risk, Vendor Operations, Quality, and Learning teams to optimize agent performance.
• Assess operational readiness for new features and policy changes and lead initiatives improving CSAT, resolution rates, and contact rates.

Requirements

• 5+ years of experience leading end-to-end programs in Customer Experience, Operations, or Product.
• Experience working in regulated environments with strong compliance awareness.
• Demonstrated cross-functional partnership across Product, Compliance, Risk, and Operations.
• Strong analytical skills and experience with Looker, Tableau, Power BI, or similar tools.
• Ability to break down complex problems, influence roadmap direction, and build scalable processes.
• Strong executive communication and stakeholder influence skills.

Nice to have

• PMP certification.
• MBA.
• Consulting background.
• Regulatory or compliance domain expertise.

Culture & Benefits

• Fully remote program available, with an office-based schedule for employees near company offices.
• Health, financial, and wellbeing benefits, including backup child, elder, and pet care.
• Generous vacation policy and company-wide paid days off.
• Paid parental leave of up to 22 weeks for birthing parents and 12 weeks for non-birthing parents.
• Annual wellness stipend, family planning reimbursement, and subsidized commuter benefits for eligible employees.
• Inclusive, entrepreneurial environment focused on integrity, collaboration, and member trust.