Sr. Customer Success Manager (Healthcare Tech)

Location: Remote within the United States; in-person orientation at the Cleveland, Ohio headquarters is required, with occasional travel to headquarters.

Base salary: $130,000–$150,000 annually, plus incentive bonus compensation and equity incentive plan participation. Pay frequency: semi-monthly.

Company

hirify.global provides clinical workforce intelligence, trusted practitioner data, AI-powered insights, and data exchange solutions for healthcare organizations.

What you will do

• Co-design the customer success strategy, engagement model, and customer lifecycle framework with the SVP of Customer Experience.
• Build playbooks, processes, tools, onboarding handoffs, health scoring, QBR cadence, and escalation paths.
• Manage a portfolio of post-implementation customers and drive adoption, utilization, satisfaction, and value realization across Confirm, Explore, and Sync.
• Lead operational reviews and health check-ins, identify risks, and develop mitigation plans.
• Partner with Strategic Account Managers on account strategy, mutual success plans, adoption trends, and renewal or expansion support.
• Collaborate with Client Services, Implementation, Product, Engineering, Solutions, and Support to improve the customer journey and represent customer needs.

Requirements

• 5+ years of experience in Customer Success or Account Management, preferably in healthcare technology and SaaS.
• Experience building or significantly maturing a Customer Success function, including playbooks, processes, or programs.
• Strong client service, communication, presentation, and stakeholder management skills across healthcare roles.
• Ability to create structure and processes in ambiguous and complex environments.
• Strong understanding of healthcare client ecosystems and decision-making processes.
• Must be able to work from a U.S. jurisdiction where hirify.global is registered and attend in-person orientation in Cleveland; visa sponsorship is unavailable.

Culture & Benefits

• Remote-first work environment with remote work flexibility and a work-from-home stipend.
• Comprehensive health insurance and a 401(k) with employer match.
• Wellness stipend and professional development reimbursement.
• Flexible PTO and paid parental leave.
• Commitment to diversity, equity, inclusion, and employee resource group programming.

Hiring process

• Talent Acquisition interview followed by a Hiring Manager interview.
• Team interviews and an Executive Panel.
• Reference calls followed by the hiring decision.