Senior Director - Customer Success, Auto Adjacent Solutions

TL;DR

Senior Director - Customer Success, Auto Adjacent Solutions (B2B SaaS and automotive analytics): Leading and scaling a customer success organization responsible for renewals, retention, growth, and customer value across an auto-adjacent product portfolio with an accent on team performance, executive engagement, and disciplined revenue execution. Focus on coaching customer success managers, improving forecast accuracy and renewal operations, and coordinating complex customer and cross-functional initiatives.

Location: Remote, United States

Salary: $150,000–$175,000 USD per year

Company

hirify.global provides proprietary automotive data, advanced analytics, industry expertise, and workflows that support auto-related decisions.

What you will do

• Lead a customer success team within a defined industry vertical or product portfolio.
• Own renewals bookings, retention, growth, pipeline management, and forecast accuracy.
• Coach and develop customer success managers while building future leadership capability.
• Coordinate customer success activities across segments, products, specialists, Customer Solutions, and Product Management.
• Serve as an escalation point for strategic accounts, complex renewals, negotiations, and executive customer engagements.
• Identify operational blockers and improve adoption of customer success tools, methodologies, and operating cadences.

Requirements

• Bachelor’s degree required; a master’s degree is preferred.
• 7–10+ years of customer success experience with significant people leadership responsibility.
• Experience managing and scaling complex B2B customer success teams.
• Strong coaching, executive presence, and cross-functional leadership skills.
• Experience in data, analytics, SaaS, research, or advisory-based businesses.
• Experience with Salesforce or an equivalent CRM platform.

Culture & Benefits

• Remote work arrangement for candidates based in the United States.
• Mission focused on automotive data, analytics, industry expertise, and actionable workflows.
• Values include innovation, collaboration, data-driven decision-making, trust, simplicity, and execution.
• Commitment to diversity, equal opportunity, and reasonable accommodations during recruitment.