Patient Services Representative (Healthcare)

Location: Fully onsite at 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA. Full-time shifts are scheduled Monday–Friday between 8:00 AM and 9:00 PM EST, with rotating Saturday shifts from 9:00 AM to 5:00 PM EST.

Company

hirify.global is a healthcare technology company developing products that make prescription medications more accessible and affordable.

What you will do

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Conduct outbound outreach and help patients complete key steps in their prescription journey.
• Coordinate with patients, providers, and insurers to resolve insurance, affordability, and medication-access issues.
• Assist with insurance verification, benefits coordination, financial assistance programs, and pharmaceutical program requirements.
• Research and document patient issues, triage clinical questions, and maintain accurate interaction records.
• Identify patient-experience trends, meet quality and productivity goals, and contribute feedback to improve processes and products.

Requirements

• High school diploma or GED required. An associate’s or bachelor’s degree is a plus.
• Strong verbal and written communication, problem-solving skills, attention to detail, and the ability to manage multiple priorities.
• Comfort using technology and learning new systems quickly.
• Curiosity, adaptability, ownership, accountability, and a collaborative working style.
• Passion for helping others and delivering high-quality patient care.
• Customer service experience in retail, call center, or other customer-facing environments is a plus; comprehensive training is provided.

Culture & Benefits

• Multiple scheduling options, including four-day workweeks, with schedules subject to business needs.
• Health, dental, and vision plan options starting on day one.
• Up to 80 hours of vacation in the first year, 40 hours of paid sick time annually, and paid holidays.
• Paid parental leave, employee assistance support, life and disability insurance, and traditional and Roth 401(k) options.
• Free onsite parking, pre-tax commuter benefits, and a free shuttle service for Pittsburgh employees.