Call Center Specialist (Healthcare)

Location: Fully onsite at 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA. Full-time shifts run Monday–Friday between 8:00 AM and 9:00 PM EST, with rotating Saturday shifts from 9:00 AM to 5:00 PM EST.

Company

Healthcare technology company developing products that make prescriptions more accessible and affordable through digital prescription fulfillment and patient support services.

What you will do

• Guide patients through enrollment, onboarding, prescription fulfillment, and medication access by phone, email, and chat.
• Conduct outbound outreach and coordinate with patients, healthcare providers, insurers, pharmacists, and internal teams.
• Verify insurance benefits, support financial assistance programs, and resolve affordability or coverage barriers.
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams.
• Research patient issues, document interactions accurately, and identify trends that can improve products and processes.
• Protect sensitive patient information in compliance with HIPAA and company policies while meeting quality, productivity, and satisfaction goals.

Requirements

• High school diploma or GED required; an Associate’s or Bachelor’s degree is a plus.
• Strong verbal and written communication, problem-solving ability, attention to detail, and comfort managing multiple priorities.
• Ability to use technology, learn new systems quickly, adapt to changing workflows, and take ownership of work.
• Customer service experience in retail, call center, or other customer-facing environments is a plus; comprehensive training is provided.
• Ability to work onsite in Robinson Township, Pittsburgh, with the stated EST schedule and rotating Saturdays.

Culture & Benefits

• Collaborative, curious, and continuously learning environment focused on improving patient access and experience.
• Full-time hourly role with multiple scheduling options, including four-day workweeks.
• Health, dental, and vision plans available from day one, plus an employee assistance program.
• Vacation, paid sick time, paid holidays, and paid parental leave, including adoption and foster placement.
• 401(k), life and disability insurance, free onsite parking, commuter benefits, and shuttle service in Pittsburgh.