Care Specialist

Location: Dallas, TX; hybrid role with office presence in Dallas. Scheduled queue coverage is required Monday–Friday between 8:00 AM and 8:00 PM ET, with occasional holiday coverage.

Compensation: $20–$24 per hour, with potential bonuses, incentives, health insurance, life and disability insurance, 401(k) matching, paid holidays, and paid time off.

Company

hirify.global provides an online caregiving platform and employer-sponsored family care benefits for children, seniors, pets, homes, and adult loved ones.

What you will do

• Answer inbound calls and support members through email, web, and chat.
• Conduct active listening and needs assessments to identify appropriate resources and benefits.
• Verify member eligibility, document requests in the CRM, and explain available benefit plans.
• Connect members with qualified resources through collaboration with the Research Team and third-party partners.
• Provide guidance on caregiving, wellness, legal and financial matters, relocation, home repairs, travel, parenting, adoption, and related topics.
• Support urgent or crisis situations while meeting service-level agreements, call metrics, and response-time targets.

Requirements

• Bachelor’s degree preferred; relevant work experience may substitute.
• 2–4+ years of experience, ideally in human services, social work, public health, or crisis centers.
• Strong written and verbal communication, emotional intelligence, analytical ability, organization, and time management.
• Collaborative, customer-focused, adaptable, reliable, punctual, and able to exercise sound judgment and discretion.
• Comfort meeting daily and weekly KPIs and working scheduled shifts, including occasional holidays.

Culture & Benefits

• Training program covering a broad range of caregiving and member-support topics.
• Team-oriented environment focused on high-quality referrals and member experience.
• Health insurance, life and disability insurance, and a 401(k) employer matching program.
• Paid holidays and paid time off.
• Potential annual bonuses and short- and long-term incentives.