Account Manager - Mid Market (SaaS)

Location: San Mateo, California, United States

Annual base salary: $120,000–$175,000 USD plus variable compensation.

Company

hirify.global develops enterprise-grade SaaS for customer and employee service experiences, combining powerful functionality with ease of use and AI-enabled productivity.

What you will do

• Grow mid-market accounts through upselling, cross-selling, and renewals while exceeding revenue goals.
• Build executive relationships and connect product capabilities to critical business challenges and measurable outcomes.
• Lead complex sales cycles from discovery through close and develop long-term customer partnerships.
• Collaborate across teams to identify expansion opportunities, strengthen retention, and improve customer success.
• Build and manage a qualified pipeline with accurate forecasting and consistent execution.
• Travel as required for in-person customer meetings and relationship building.

Requirements

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles.
• Demonstrated success in an aligned territory and a track record of exceeding goals.
• Experience working consultatively with enterprise customers and senior leaders.
• Strong presentation, communication, listening, discovery, and relationship-building skills.
• Curiosity, collaboration, adaptability, and comfort navigating change.

Nice to have

• Exposure to CRM, employee experience, customer experience, or IT service management solutions.

Culture & Benefits

• Medical, dental, vision, disability, and life insurance options.
• Equity and employee stock purchase plan.
• Flexible paid time off, flexible spending, commuter, and wellness benefits.
• Adoption and parental leave benefits.
• Inclusive, equal-opportunity environment welcoming colleagues from diverse backgrounds.