Account Manager (SaaS)

Location: Remote within the United States, with options including Buffalo, Atlanta, Boston, Chicago, Dallas, Nashville, New York City, and Washington, D.C. Travel and onsite client visits may be required as needed.

Compensation: $150,000 total on-target earnings, including an $80,000 base salary and $70,000 variable compensation.

Company

hirify.global provides an AI-enabled SaaS conversation intelligence platform that helps higher education institutions improve communication across the student lifecycle.

What you will do

• Own client renewals and consistently meet or exceed renewal and expansion quotas.
• Build and manage pipelines for upsell and cross-sell opportunities across existing higher education accounts.
• Develop strategic retention and growth plans with Customer Success Managers.
• Build client relationships through strategic outreach and hirify.global Quarterly Reviews.
• Collaborate with Marketing, Leadership, Product, and Client Success to address risks, share customer insights, and improve solutions.
• Represent hirify.global at industry events, conferences, and trade shows while maintaining accurate renewal, expansion, and interaction data in HubSpot.

Requirements

• Demonstrated success carrying renewal and/or expansion quotas in a B2B SaaS environment.
• Consistent record of exceeding targets, building healthy pipelines, and driving renewals, upsells, and cross-sells.
• Strong relationship-building, communication, strategic thinking, and problem-solving skills.
• Experience using data to identify opportunities and translate insights into actionable recommendations.
• Experience with CRM systems; HubSpot experience is beneficial.
• Ability to collaborate with Marketing, Product, and Client Success in a partnership-based account management model.

Nice to have

• Experience in higher education.

Culture & Benefits

• Remote work with a collaborative, growth-oriented environment.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Flexible PTO and competitive leave policies.
• 13 paid holidays, including a week off between Christmas and New Year’s.