Customer Retention Specialist (B2B SaaS)

Location: Hybrid remote in Austin, Texas, or Tampa, Florida, United States; in-office three days per week.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers across 140+ countries.

What you will do

• Manage a portfolio of past-due accounts and drive outreach and payment recovery.
• Maintain accurate account records, activity logs, and portfolio visibility in Salesforce.
• Partner with Finance to resolve billing disputes and invoice discrepancies.
• Manage renewal outcomes, identify churn risks, and create plans to protect subscription revenue.
• Lead customer conversations about payment and contract concerns while preserving the customer relationship.
• Track recovery, contact, and renewal-save KPIs and improve collections and renewal workflows.

Requirements

• 1–3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in B2B SaaS.
• Ability to independently manage a full account portfolio and competing priorities against SLA-driven targets.
• Strong consultative communication skills for difficult payment and contract conversations.
• Analytical, organized approach to identifying risk and prioritizing accounts.
• Experience with Salesforce is preferred.
• Must work from Austin or Tampa in a hybrid schedule; the position is not eligible for visa sponsorship.

Culture & Benefits

• Collaborative, kind, curious, and inclusive working environment.
• Full-time hybrid work arrangement.
• Medical, dental, and vision insurance.
• 401(k) plan and unlimited paid time off.
• Opportunities for professional growth and advancement.