Customer Success Manager (Manufacturing SaaS)

Location: Remote-first; candidates must be based on the East Coast. Office space is available in Burlington, Massachusetts.

Company

hirify.global provides Connected Manufacturing Operations software that unifies people, machines, and workflows to improve productivity and resolve factory-floor disruptions in real time.

What you will do

• Manage a portfolio of manufacturing customers, owning renewals, retention, expansion, satisfaction, and account health.
• Develop account and customer success plans aligned with customer business objectives and measurable outcomes.
• Build trusted relationships with executive stakeholders, operational leaders, and frontline champions.
• Lead Executive Business Reviews focused on ROI, adoption, and business value.
• Identify expansion opportunities, conduct commercial conversations, and achieve renewal, expansion, and Net Revenue Retention targets.
• Partner with Sales, Product, Professional Services, Support, and Marketing while sharing customer insights that influence the product roadmap.

Requirements

• 5+ years of experience in Customer Success, Account Management, Strategic Account Management, or enterprise SaaS.
• Demonstrated success managing executive relationships within complex B2B SaaS accounts.
• Experience owning renewals, expansion, retention, or commercial growth objectives.
• Strong business acumen and the ability to connect product capabilities with measurable customer outcomes.
• Excellent executive communication, presentation, relationship-building, and cross-functional influence skills.
• Must be based on the East Coast of the United States.

Nice to have

• Experience in manufacturing, industrial software, frontline workforce technology, or enterprise SaaS.

Culture & Benefits

• Remote-first work approach with office space in Burlington, Massachusetts.
• Culture centered on collaboration, continuous improvement, bold thinking, curiosity, ownership, and positivity.
• Opportunity to influence product development through Voice of Customer insights.
• Work with a platform deployed across hundreds of manufacturing sites.