Sales Support Representative

Location: Onsite at the Memphis Headquarters, Monday–Friday, 8:00 a.m.–5:00 p.m. CST

Company

hirify.global is a Varsity Brands company providing cheerleading, dance, band, performing arts, and yearbook apparel, programs, competitions, camps, and educational services.

What you will do

• Respond to sales team and internal inquiries to support order fulfillment.
• Provide product and service information to internal customers.
• Coordinate with other departments to determine appropriate solutions for customer needs.
• Follow up on escalated inquiries and ensure they receive appropriate attention.
• Document customer-call trends, alert the supervisor to concerns, and identify process improvements.
• Support special projects and participate in cross-training across departments.

Requirements

• Previous experience in a successful customer service role.
• Excellent verbal and written communication skills.
• Strong time management, organization, and multitasking skills.
• Task-oriented, self-motivated, and able to maintain a positive, encouraging attitude.
• Experience with Microsoft Office, contact center phone systems, Salesforce, OMS, AS400, and JDEdwards.
• Associate degree in Public Relations, Marketing, or English, or equivalent experience.

Culture & Benefits

• Values include service, passion, integrity, respect, innovation, and transparency.
• Benefits-eligible roles may include comprehensive health care, HSA and FSA options, and a wellbeing program.
• 401(k) plan with company matching, company-paid life and disability coverage, paid time off, and paid holidays.
• Employee ownership program, employee resource groups, financial coaching, and access to a member-owned credit union.
• Volunteer opportunities, employee discounts, and apparel and equipment perks.
• Regular sitting, standing, bending, lifting, kneeling, and walking are required.