Sales Support Coordinator

Location: Hybrid role requiring on-site work 3 days per week at the Boca Raton, Florida office; candidates must have the right to reside and work in the United States.

Salary: $27.47 per hour (approximately $50,000 annually).

Company

hirify.global is a global publishing, business intelligence, knowledge, and events business. Taylor & Francis Group, part of Informa, produces peer-reviewed academic books and journals.

What you will do

• Manage the sales support inbox, handling queries, help requests, report requests, and order processing.
• Build, produce, and distribute daily, weekly, monthly, and ad hoc reports supporting revenue and commercial operations.
• Manage customer enquiries and coordinate timely resolutions with internal and external stakeholders.
• Administer and optimize BMIS, ISIS, Salesforce, Bazinga, and related systems.
• Create and maintain training guides and work instructions for sales support activities and onboarding.
• Report operational issues to the Sales Operations Manager, prioritize workloads, and support continuous improvement.

Requirements

• Experience in publishing or sales support environments.
• Intermediate Microsoft Office knowledge and familiarity with relevant sales and publishing systems.
• Knowledge of system administration, process optimization, commercial operations, and market trends.
• Strong analytical thinking, problem-solving, organization, prioritization, and attention to detail.
• Professional written and verbal communication, with excellent grammar and spelling.
• Right to reside and work in the United States and availability to work on site in Boca Raton 3 days per week.

Culture & Benefits

• Flexible working culture with a focus on work-life balance and wellbeing.
• 10 paid sick days and 15 days of paid annual leave plus a birthday day off.
• Three additional discretionary holiday-season days and up to four weeks of paid parental leave.
• Medical, vision, dental, and 401(k) benefits with employer matching.
• Four volunteer days per year and seasonal social and charitable events.
• Training, coaching, and an individualized professional development plan.

Hiring process

• Applications are reviewed and interviews are conducted on a rolling basis.
• Applications are encouraged before the closing date of 17 September 2026.