Sales Support Coordinator

Location: Boca Raton, Florida, United States; hybrid schedule with on-site work required 3 days per week

Salary: $27.47 per hour

Company

hirify.global is an academic publishing, business intelligence, knowledge, and events group. Taylor & Francis Group, part of hirify.global, produces peer-reviewed books and journals for academic and professional audiences.

What you will do

• Manage the sales support inbox, handle queries and report requests, and process orders.
• Build, produce, and distribute daily, weekly, monthly, and ad hoc reports supporting revenue and commercial operations.
• Manage customer enquiries and coordinate timely resolutions with internal and external stakeholders.
• Administer and optimize BMIS, ISIS, Salesforce, Bazinga, and related systems.
• Create and maintain training guides and work instructions for sales support processes.
• Report operational issues to the Sales Operations Manager, prioritize workloads, and support continuous improvement.

Requirements

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and relevant sales systems, including BMIS, ISIS, Salesforce, or Bazinga.
• Knowledge of system administration, process optimization, publishing roles, overseas markets, and cultural differences.
• Strong analytical, problem-solving, organizational, prioritization, and communication skills with exceptional attention to detail.
• Ability to build effective relationships across teams and geographies and learn new systems and software.
• Must have the right to reside and work in the United States and work on site in Boca Raton three days per week.

Culture & Benefits

• Flexible working culture focused on work-life balance and wellbeing.
• 10 paid sick days and 15 days of paid annual leave, plus a birthday day off.
• Three additional discretionary holiday-season days and up to four weeks of paid parental leave.
• Medical, vision, dental, and 401(k) benefits with employer match.
• Four paid volunteer days, seasonal social and charitable events, and professional development support.

Hiring process

• Applications are reviewed and interviews are conducted on a rolling basis.
• Application closing date: 17 September 2026.