Customer Service Representative - Express Scripts (Healthcare)

Location: Remote work from Tennessee, United States

Company

A global health services company improving the health and vitality of customers, patients, and clients through Cigna Healthcare and Evernorth Health Services.

What you will do

• Answer inbound calls from members, providers, and pharmacies about pharmacy benefit management benefits and mail-order pharmacies.
• Handle an average of 70–80 calls per day while working across multiple applications and screens.
• Resolve customer complaints through independent problem-solving and one-call resolution.
• Meet or exceed call center performance metrics while delivering consistent customer service.
• Attend all required training and maintain regular, predictable attendance during the first 90 days and beyond.

Requirements

• High school diploma or equivalent.
• At least one year of call center experience.
• Dedicated, distraction-free workspace and cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload speeds.
• Intermediate proficiency with Microsoft Outlook, Teams, and Excel.
• Strong organizational, written, and verbal communication skills.
• Ability to remain calm in difficult situations, manage multiple applications, and collaborate with cross-functional departments.

Nice to have

• Experience in healthcare, insurance, pharmacy, customer service, or billing.

Culture & Benefits

• Remote work arrangement from Tennessee.
• Meaningful customer-facing work supporting people with healthcare and pharmacy needs.
• Emphasis on empathy, teamwork, partnership, and improving the customer experience.
• Tobacco-free workplace policy where legally permitted.