Director, Sales Training (Telecommunications)

Location: Phoenix, Arizona, United States

Company

Telecommunications provider focused on keeping customers and associates connected through residential and business connectivity services.

What you will do

• Develop and execute a sales training strategy for Residential and Business Sales, including Inside Sales, Field Sales, and SMB.
• Design onboarding, continuous learning, coaching, and leadership development programs.
• Partner with Sales Leadership, Marketing, Operations, and Learning & Development to address business priorities and performance gaps.
• Hire, mentor, and manage sales trainers, instructional designers, and training coordinators.
• Establish training metrics, assessments, and analytics processes to measure effectiveness and drive continuous improvement.
• Lead a multi-year sales training roadmap and support product, CRM, sales technology, virtual learning, gamification, and role-playing initiatives.

Requirements

• Bachelor’s degree in Business, Learning & Development, or a related field; a master’s degree is preferred.
• 7+ years of experience in sales training, sales enablement, or Learning & Development, including Residential and Business Sales environments.
• 5+ years of experience leading and developing teams.
• Strong knowledge of adult learning principles, instructional design, and sales methodologies such as Challenger, SPIN, and Consultative Selling.
• Experience with LMS platforms, virtual training tools, analytics dashboards, CRM systems, and sales analytics.
• Excellent communication, collaboration, stakeholder management, and continuous improvement skills.

Nice to have

• Telecommunications or subscription-based sales experience.
• Certification in sales methodologies, coaching, or instructional design.
• Familiarity with Salesforce.

Culture & Benefits

• Medical, dental, and vision coverage begins on the first day of employment.
• Life insurance covering the associate, spouse, and children.
• Paid vacation, holidays, and personal or sick days.
• 401(k) plan with a 100% company match from day one, up to 5% of eligible compensation.
• Tuition reimbursement of up to $5,250 in the first year, plus recognition, advancement, and community support programs.
• Offers are contingent on successful background, drug screening, and reference checks.