Customer Support Adviser (iGaming)

Location: Remote from the United Kingdom; flexible shifts from 07:00 to 23:00 GMT+1, Monday to Sunday, including weekends and holidays when required.

Company

hirify.global operates customer support services for an iGaming environment involving players, payment providers, and game providers.

What you will do

• Handle inbound and outbound customer enquiries through chat, email, and phone.
• Investigate customer issues, ask targeted questions, negotiate suitable resolutions, and manage escalations empathetically.
• Support payment processing across credit cards, bank transfers, e-wallets, crypto, and Paysafe.
• Assist with KYC procedures and coordinate with Risk, Payments, VIP, and Marketing departments.
• Work with internal tools, back-office teams, and game providers to resolve queries accurately and promptly.
• Maintain accurate customer data, support operational processes, credit bonuses and free spins, and identify revenue-generating opportunities.

Requirements

• Previous experience in customer support or a similar customer-facing role is preferred.
• Fluent written and verbal Norwegian and English.
• Strong listening, empathy, communication, problem-solving, and critical-thinking skills.
• Experience with customer support software, CRM systems, and relevant internal tools.
• Strong organization and attention to detail, with the ability to work independently and collaboratively.
• Availability for flexible Monday-to-Sunday shifts between 07:00 and 23:00 GMT+1, including weekends and holidays when required.

Culture & Benefits

• Remote work arrangement under a B2B consultancy agreement.
• 25 days of paid time off.
• Competitive salary based on skills and experience.
• Performance-based bonus structure linked to targets and individual performance.