Telephone Support Agent (Fintech)

Location: Manchester, UK; hybrid working with 3–4 days per week in the office and full-time office attendance during the first 3 months

Salary: Starting at £27,100 per year, potentially higher depending on previous financial services experience

Company

hirify.global is a UK investment platform business providing ISA, pension, dealing account, and adviser-supported investment solutions.

What you will do

• Act as the first point of contact for hirify.global and Investcentre customers.
• Handle inbound telephone calls, emails, and secure messages.
• Answer questions and resolve customer queries across the product range.
• Manage customer interactions in line with service-level agreements and compliance policies.
• Support customers who may need additional help with patience and empathy.
• Build product and client-service knowledge through training and ongoing support.

Requirements

• Minimum of 5 GCSEs at grades 9–4, including Maths and English, or equivalent
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.
• Availability for a 40-hour week on a rota from Monday to Saturday, including 1 in 3 Saturdays and occasional bank holidays when the US market is open.

Culture & Benefits

• Hybrid working with 3–4 office days per week; the first 3 months are office-based for new team members.
• Full training, ongoing support, and learning and development opportunities.
• Paid study support for professional qualifications.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, share schemes, health cash plan, and discounted private healthcare.
• Free onsite gym, enhanced family leave, travel and bike loan schemes, employee assistance, and team social events.