Customer Contact Center Specialist I (Fintech)

Location: Springfield, MO, United States

Salary: $17.00–$18.00 per hour, plus potential monthly incentive pay

Company

hirify.global provides banking services and customer-focused financial solutions.

What you will do

• Receive and process incoming customer calls and messages through multimedia channels.
• Resolve customer questions and concerns while recommending convenient banking options.
• Process account balance and transfer requests, stop payment orders, address changes, and other authorizations.
• Complete operational processes, troubleshooting, reports, correspondence, and department projects.
• Follow applicable laws, regulations, policies, procedures, and compliance training requirements.

Requirements

• High school diploma or GED.
• At least one year of customer service or sales experience, preferably in a financial setting.
• Strong oral and written communication, professional telephone skills, and a friendly, professional presentation.
• Ability to navigate a 10-system environment, think critically, ask probing questions, and solve customer issues.
• Ability to listen effectively and de-escalate customer frustrations with empathy.
• Proficiency with a PC, Microsoft Word, and Excel; punctual and regular attendance is required.

Culture & Benefits

• Fast-paced, multidimensional customer contact center environment.
• Monthly incentive pay may be available.
• Promotion opportunities are available after meeting defined quality, training, and production goals.
• Work supports customers in achieving financial peace of mind.