Systems Engineer (SaaS)

Location: Remote within the United States, limited to hirify.global’s open states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Company

hirify.global develops device-management products that help IT teams reduce complexity, improve efficiency, and maintain control over their environments.

What you will do

• Act as a Tier 3 escalation point for complex customer and product issues, including direct customer communication by phone or Zoom.
• Own technical triage, investigation, reproduction, documentation, and resolution of escalated issues.
• Troubleshoot Windows endpoints, services, registries, permissions, networking, cloud services, APIs, and application data.
• Collaborate with Engineering, QA, Product, Support, and Customer Success to isolate bugs, identify root causes, and validate fixes.
• Build scripts, tools, workflows, and automation for diagnostics and operational efficiency.
• Improve monitoring, logging, observability, and internal technical documentation.

Requirements

• Must reside in one of hirify.global’s listed open US states.
• At least 2 years of experience in technical troubleshooting, systems engineering, escalation, or a similar role, ideally supporting SaaS or cloud-based products.
• Experience with backend languages such as Elixir, Rust, or C# and comfort navigating application source code.
• Strong Windows troubleshooting experience, including services, registry, logs, permissions, firewalls, networking, and remote access.
• Experience with AWS, GCP, or similar cloud platforms; HTTP, REST APIs, OAuth, SQL, logs, metrics, and diagnostic tools.
• Experience with scripting or automation using PowerShell, Python, or similar technologies, plus familiarity with Git and issue-tracking workflows.

Culture & Benefits

• Four-day work week.
• Equity participation.
• Professional development support from managers.
• Company-paid medical, dental, and vision coverage for employees and dependents.
• Company-paid short-term disability, long-term disability, life, and AD&D insurance.
• Flexible paid time off, 401(k) matching on the first 6% of employee deferrals, HSA, and wellness incentives.

Hiring process

• Reasonable accommodation is available during the application process.
• Most full-time roles do not qualify for employment visa sponsorship, including future H-1B sponsorship requirements.