Client Service Representative (Banking)

Location: On-site full-time in Chibougamau, Quebec, Canada; flexibility to work at multiple banking centres within a reasonable travel distance is required.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, account questions, and transactions.
• Help clients manage their accounts and financial services products.
• Connect clients with the appropriate hirify.global specialists to support their financial goals.
• Resolve client issues by listening, asking questions, and taking ownership of solutions.
• Introduce clients to mobile banking applications and other digital tools.
• Work flexible banking centre hours, including evenings and weekends when required.

Requirements

• Must be legally eligible to work at the specified location and hold a valid work or study permit where applicable.
• Strong client service, interpersonal communication, empathy, and problem-solving skills.
• Knowledge of financial products and transaction services.
• Digital literacy and the ability to help clients use mobile banking applications.
• Commitment to trust, teamwork, accountability, and inclusive client interactions.

Culture & Benefits

• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support and employee and family assistance programs.
• MomentMakers, a social points-based employee recognition program.
• Accessible candidate experience and an inclusive workplace.
• Technological tools and collaborative workspaces designed to support innovative client solutions.

Hiring process

• May include an attribute-based assessment and additional skills tests, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.