Collections Specialist

Location: Overland Park, Kansas, United States. Applicants for this U.S.-based position must be legally authorized to work in the United States.

Company

hirify.global develops software solutions and provides a collaborative, innovation-focused work environment.

What you will do

• Manage a portfolio of client accounts at different stages of delinquency and follow up on overdue balances.
• Communicate with clients by phone and email to facilitate payments and resolve outstanding issues.
• Investigate the root causes of payment delays and implement appropriate solutions.
• Escalate unresolved accounts and collaborate with internal teams to remove payment barriers.
• Evaluate and improve collection processes and perform related duties as assigned.

Requirements

• GED or high school diploma.
• At least 1–2 years of relevant work experience.
• Strong problem-solving, verbal and written communication, organizational, and attention-to-detail skills.
• Ability to manage multiple tasks, work additional or irregular hours as needed, and follow security policies protecting company and client information.
• Legal authorization to work in the United States is required; employment eligibility will be verified at hire.
• Ability to sit and view a computer screen for extended periods.

Nice to have

• Experience with collection software and Microsoft Office Suite.

Culture & Benefits

• Medical, prescription, dental, and vision benefits.
• Mental health support through an Employee Assistance Program.
• Paid time off and 13 paid holidays.
• 100% vested 401(k) retirement plan.
• Educational assistance of up to $2,500 per year.