Account Manager, Scale (SaaS)

Location: Sydney, Australia

Company

hirify.global provides a SaaS customer engagement platform that helps brands deliver personalized, cross-channel customer experiences using messaging, journey orchestration, analytics, and AI-powered decisioning.

What you will do

• Own a portfolio of established mid-market customers across ANZ with accountability for renewals, upsell, cross-sell, retention, and expansion.
• Analyze usage, whitespace, customer maturity, and account health to identify growth opportunities and retention risks.
• Build relationships with senior marketing, CRM, and digital stakeholders beyond a single champion.
• Partner with Customer Success to develop account plans and business reviews linked to customer outcomes.
• Create commercial proposals and lead renewal and expansion negotiations through close.
• Maintain accurate forecasts, prioritize account activity, and develop repeatable growth plays across a broad portfolio.

Requirements

• 5+ years of progressive experience in SaaS sales, account management, or a similar commercial role.
• At least 3 years managing SaaS customer relationships end to end, including renewals, upsell, and expansion.
• Experience managing portfolios with annual contract values from 150K to 500K.
• Consistent success exceeding commercial targets in fast-paced, high-growth environments.
• Ability to sell value to senior marketing, CRM, and digital stakeholders and collaborate across Customer Success, Services, Marketing, Partnerships, and Sales.
• Strong communication, presentation, writing, numerical, organizational, and time-management skills, with high accountability and commercial acumen.

Nice to have

• Experience in Martech, Adtech, or the broader customer experience space.
• Background in CRM, marketing automation, customer analytics, email marketing, or content marketing.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, connection, and innovation.
• Competitive compensation that may include equity.
• Retirement and employee stock purchase plans, flexible paid time off, and comprehensive medical, dental, vision, life, and disability benefits.
• Fertility benefits, equal paid parental leave, professional development, formal career pathing, learning platforms, and an annual learning stipend.
• Employee Resource Groups, community volunteering opportunities, donation matching, and a collaborative, transparent culture.

Hiring process

• AI-assisted tools may be used during application screening, interview scheduling, recording, and interview-note summarization.
• Recruiting teams remain involved in hiring decisions; candidates may have rights to request information, opt out of AI-assisted review, or request manual review depending on location.