Associate Director, Experience Strategy, Vital US (AI)

Location: Palm Beach Gardens, Florida, USA; daily on-site work at a client location is required. Travel of up to 20% may be required.

Salary: $143,640–$273,000 annually in the U.S.; compensation ranges vary by location.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for enterprise and public-sector clients.

What you will do

• Shape executive-ready customer experience points of view, narratives, solution frameworks, and storytelling systems.
• Define integrated experience strategies connecting business objectives, technology capabilities, and human needs.
• Develop AI-enabled CX roadmaps and prioritize use cases across customer and employee journeys.
• Create future-state demonstrations and prototypes using Figma Make, Replit, or Claude Code.
• Lead executive workshops, co-creation sessions, research, concept testing, and competitive analysis.
• Mentor cross-functional peers and influence senior client, seller, and delivery stakeholders.

Requirements

• 10+ years of progressive experience in CX strategy-focused consulting, with sales and delivery experience preferred.
• Experience integrating AI into customer experience strategies using human-centered and responsible AI principles.
• Expertise in CX concepts such as service design, automation, and AI-driven experience transformation.
• Bachelor’s or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field.
• Required experience with facilitation tools such as Miro and Mentimeter, and prototyping tools such as Figma Make, Replit, or Claude Code.
• Must be local to the Palm Beach Gardens area and work on-site at the client location daily.

Nice to have

• Advanced degree or certification from a recognized CX institution.
• Experience in the energy or utility industry.

Culture & Benefits

• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Eligibility for a discretionary annual bonus or sales commission plan where applicable.
• Access to employee learning programs and professional certifications.
• Inclusive workplace supported by employee inclusion networks and volunteering programs.
• Exposure to Fortune 100 clients and cross-disciplinary innovation work.

Hiring process

• Applications are accepted on a rolling basis.