Sr. Manager, Professional Services Consulting (Dealer Variable & Fixed Operations)

Location: Virtual US; travel up to 80% is required for onsite delivery, key account outcomes, and field team development.

Company

hirify.global provides data and software services that digitize the vehicle lifecycle and support automotive dealerships and other asset-focused industries.

What you will do

• Lead, coach, and develop a customer-facing professional services consulting team.
• Establish KPI-based execution cadences that improve dealership variable and fixed operations outcomes.
• Strengthen sales funnel performance, appointment conversion, pipeline discipline, inventory workflows, and SaaS product adoption.
• Improve service operations including appointment scheduling, repair order management, parts availability, technician productivity, and customer follow-up.
• Build repeatable playbooks, templates, and consulting methodologies while tailoring delivery to dealership needs.
• Track team and dealership KPIs, conduct delivery-quality inspections, and collaborate with Sales, Account Management, Support, and Product teams.

Requirements

• Bachelor’s degree or equivalent work experience.
• Strong automotive dealership experience and the ability to coach others in dealership operations.
• Experience leading teams that drive adoption, ROI, and measurable outcomes through structured KPI management.
• Demonstrated ability to hire, coach, and develop high-performing teams with clear accountability.
• Excellent verbal and written communication skills, including presentation, training, and executive stakeholder influence.
• Proficiency in Microsoft Office Suite and comfort using data to drive decisions and action.

Culture & Benefits

• Virtual work environment with onsite delivery as needed.
• Leadership role with direct impact on dealership sales, service, and profitability outcomes.
• Opportunity to shape scalable professional services methodologies across Vehicle Solutions.
• Work with cross-functional teams to improve the customer journey and product value.
• Field travel of up to 80% supports customer delivery and team development.