Field Service Tech II (iGaming)

Location: New York, US, primarily Queens, with travel to Philadelphia, Connecticut, and New Jersey. Tuesday–Saturday shift, 7:00 a.m.–3:30 p.m.; field-based work is required.

Pay: $28.00 per hour, with eligibility for supplemental earnings such as overtime.

Company

Light & Wonder develops gaming technology, products, and content for casinos and gaming operators.

What you will do

• Provide technical service and customer support for casino gaming machines.
• Perform break-fix repairs, new installations, and preventive maintenance.
• Diagnose and resolve equipment and communication issues.
• Recommend services and match products to customer needs.
• Build long-term customer relationships and take ownership of customer issues.

Requirements

• High school diploma or equivalent.
• At least 21 years of age, as required by law.
• Ability to work in the field, operate a computer, and perform regular physical activities including standing, walking, bending, and using hands.
• Ability to occasionally lift or move up to 70 pounds and use required personal protective equipment.
• Ability to meet applicable gaming licensing, background investigation, security check, and regulatory requirements.

Nice to have

• Mechanical or electronics experience.
• Casino knowledge or industry experience.

Culture & Benefits

• Paid training and continued education support.
• Healthcare, dental, vision, flexible spending accounts, and company-paid life and disability insurance.
• 401(k) plan with company matching.
• Paid holidays, paid time off, and vacation benefits.
• Company-provided uniforms, shoes, mobile phone, and position-specific vehicle.
• Independent field work supported by a customer-focused service team.