Strategic Account Manager (LTL)

Location: Hybrid role based in Rogers, Arkansas, United States

Company

hirify.global combines transportation technology, people, and freight capacity to help companies move goods more reliably and efficiently using real-time shipment data.

What you will do

• Own the health, retention, strategic growth, and overall performance of assigned enterprise accounts.
• Lead LTL strategy across procurement and operations, aligning daily execution with account goals.
• Analyze cost, service, and efficiency data to drive mode conversions, lane optimization, pooling, and drop-trailer strategies.
• Review margins, DTO queues, accessorial trends, carrier performance, and troubled lanes to improve profitability and service.
• Direct technology escalations, user access requests, EDI/API integrations, and UAT testing.
• Build and lead Monthly and Quarterly Business Reviews while developing executive customer relationships.

Requirements

• 5–7+ years of experience driving LTL account strategy, mode conversions, and lane optimization in account management or a related role.
• Experience managing enterprise accounts or accounts with freight spend of $20M+.
• Experience leading MBRs/QBRs, managing executive stakeholders, and delivering customer value.
• Ability to analyze operational and financial data, manage account margins, track accessorials, and resolve systemic operational issues.
• Experience overseeing EDI/API integrations, UAT testing, and system escalations.
• Proficiency with MS Excel, Power BI, and Salesforce is preferred.

Nice to have

• Prior experience working directly for an LTL carrier or related company.
• Experience with cost-saving and efficiency initiatives based on operational and financial analysis.

Culture & Benefits

• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include a 401(k) match, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible U.S.-based employees may receive performance or sales incentive bonuses, hirify.global equity awards, and other role-specific compensation.
• Work is performed in a hybrid arrangement.