Technical Account Manager (AI)

Location: San Francisco, CA; New York, NY; or remotely in the United States

Annual base salary: $140,000–$296,000 USD

Company

Figma provides a collaborative design platform for brainstorming, prototyping, translating designs into code, and working with AI.

What you will do

• Advise enterprise customers on adopting and scaling Figma in line with their business and technical goals.
• Assess customer environments, identify implementation risks and gaps, and provide prescriptive technical guidance.
• Guide enterprise API usage, integrations, identity systems, governance, and platform extensibility.
• Partner with developer teams on design-to-code workflows, Dev Mode adoption, and emerging capabilities such as Code to Canvas.
• Deliver technical workshops and training sessions on advanced platform features.
• Collaborate with sales, customer experience, and product teams to support adoption, renewals, and account growth.

Requirements

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role in a SaaS organization.
• Strong understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions in enterprise environments, including architecture, governance, and integration considerations.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• Consultative approach and experience navigating complex customer environments and multiple stakeholders.
• Ability to work from the United States when working remotely.

Nice to have

• Familiarity with Figma or other design and developer collaboration tools.
• Experience tailoring AI output with guidelines and skills for MCP servers and LLMs.
• Frontend development experience or familiarity with design-to-code workflows.
• Experience delivering technical workshops, enablement sessions, or advisory services.

Culture & Benefits

• Equity and competitive employee benefits.
• Health, dental, and vision coverage, retirement contributions, and paid leave.
• Parental leave, reproductive and family planning support, and mental health and wellness benefits.
• Flexible paid time off, paid sick leave, holidays, and company recharge days.
• Possible cell phone, home internet, and lifestyle spending reimbursements.
• In-person onboarding is required if hired; cameras must remain on during video interviews.

Hiring process

• Video interviews require candidates to keep their cameras on.
• Reasonable accommodations are available throughout the application and interview process.
• Successful candidates must attend onboarding in person.