Help Desk Technician I (Windows)

Location: Onsite in Rochester, New York, United States; working from the office 4–5 days per week is mandatory, with emergency work-from-home options

Salary: $18.51–$24.00 per hour

Company

hirify.global provides aerial imagery, property insights, geospatial data, and software for government, construction, solar, and insurance customers.

What you will do

• Support company IT infrastructure, end users, and IT service management processes.
• Deploy software, create user accounts, image and distribute equipment, and manage account unlocks and password resets.
• Perform Level 1 hardware and software troubleshooting for Windows, macOS, mobile devices, phones, and client-side network issues including VPN.
• Configure office multifunction devices and support conference room A/V and video conferencing equipment.
• Assist remote users with remote-support technologies and monitor the IT support line.
• Follow helpdesk SLAs and explain technical information clearly to non-technical users.

Requirements

• 2–3 years of relevant hands-on experience.
• High school diploma or equivalent.
• Availability to work onsite in the Rochester office 4–5 days per week.
• Fundamental understanding of Windows operating systems and networking basics.
• Ability to work in a fast-paced enterprise environment and handle equipment weighing up to 60 pounds.

Nice to have

• At least one year of experience in a technology-based, customer-centric environment.
• Experience with Windows 10/11, macOS, Microsoft Office 365, Active Directory, and smartphones.
• Familiarity with a helpdesk ticketing system.

Culture & Benefits

• Customer-centered environment focused on problem solving, adaptability, accountability, and execution.
• Full-time employees working 30 or more hours are eligible for paid time off, sick leave, and parental leave.
• Medical, dental, and vision insurance.
• 401(k), health savings account, life insurance, employee assistance program, and pet insurance.