IT Help Desk Technician I

Location: United States-based role with some travel required; flexible work options are available.

Salary: $40,700–$55,000 USD annually

Company

hirify.global is an independent, expanding insurance company with a team-based ownership model and operations across multiple markets.

What you will do

• Diagnose and resolve end-user desktop, hardware, operating system, and application issues.
• Identify and resolve desktop application interdependencies and conflicts.
• Create and administer user accounts, maintain hardware inventory, and configure end-user devices.
• Deploy and support laptops, desktops, telephones, mobile devices, and meeting room A/V equipment.
• Provide Microsoft Office 365 support and manage requests in the help desk ticketing system.
• Own incidents from initial report through resolution, escalating to IT subject matter experts and tracking service-level targets.

Requirements

• 2–3 years of equivalent experience in computer technology-related fields.
• 1–2 years of service desk experience.
• 1–2 years of experience creating and administering user accounts.
• Strong oral, presentation, analytical, written communication, and customer service skills.
• Some travel is required.

Nice to have

• Associate degree.
• CompTIA A+ certification or equivalent experience or certification.
• 2–3 years of current Microsoft desktop operating system, mail client, and application experience.

Culture & Benefits

• Team-based environment with an emphasis on professionalism, collaboration, problem solving, communication, and technology.
• Medical, prescription, dental, vision, FSA, HSA, life insurance, disability, and long-term care plans.
• 401(k), stock purchase program, annual performance bonus, and paid time off and holidays.
• Flexible work options, professional development, well-being stipend, sabbatical, and gift matching.
• Additional family assistance, identity theft protection, accident coverage, and business travel accident benefits.