Help Desk Technician I - Monday-Friday 8AM-430PM

Location: Chantilly, Virginia, United States. U.S. citizenship required. Schedule: Monday–Friday, 8:00 AM–4:30 PM.

Company

hirify.global Managed Services provides managed IT support and technology services focused on client uptime and service quality.

What you will do

• Handle customer incidents and alerts through phone, chat, email, and web portal channels.
• Diagnose and resolve Tier 1 technical issues using SOPs and knowledge base articles.
• Escalate complex incidents and potential process improvements to Tier 2 technicians or leadership.
• Maintain accurate ticket records, meet SLAs, retain case ownership, and provide customers with progress updates.
• Administer email accounts, including account setup, password resets, and login, profile, and permission troubleshooting.

Requirements

• U.S. citizenship required.
• 1–3 years of IT administration and technical support experience.
• Experience with Windows administration, Active Directory, DHCP, DNS, and Group Policy.
• Knowledge of Windows, macOS, iOS, Android, IT hardware, and software troubleshooting.
• Strong customer service, phone, written communication, prioritization, collaboration, and time-management skills.
• Basic knowledge of backup solutions, remote management tools, Remote Desktop Services, VPN, and virtualization.

Nice to have

• Bachelor’s degree in Information Technology, Engineering, or another technical field, or equivalent experience.
• CompTIA A+, Network+, Microsoft MCSE, or Microsoft Azure Administrator certification.
• Microsoft 365 Fundamentals (MS-900) or Microsoft 365 Administrator (MS-102) certification.
• Experience in a fast-paced consulting or managed service provider environment.

Culture & Benefits

• Competitive salary and benefits.
• Collaborative, inclusive, client-centric work environment.
• Emphasis on continuous learning, feedback, innovation, and knowledge sharing.
• Equal opportunity workplace with reasonable accommodation available during the application process.