Invoice-To-Cash DS Collection & Dispute Management Senior Analyst (French Bilingual)

Location: Taguig, National Capital Region (Manila), Philippines

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions as part of Johnson & Johnson’s global healthcare organization.

What you will do

• Manage customer collections, open receivables, follow-ups, negotiations, and dispute resolution for assigned portfolios.
• Drive timely payments, improve cash flow and Days Sales Outstanding, and monitor collection performance against service-level commitments.
• Own end-to-end dispute management, including investigation, root cause analysis, resolution, financial adjustments, and revenue reconciliation.
• Act as a subject matter expert for complex, high-value, and high-risk disputes and provide escalation support.
• Perform accounts receivable forecasting, trend analysis, reporting, and sales order release activities within authority limits.
• Partner with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams on issue resolution and process improvements.

Requirements

• Bachelor’s degree or equivalent, preferably in accounting, finance, or a related business discipline.
• 2–4 years of relevant work experience with end-to-end Invoice-to-Cash processes, especially collections and dispute management.
• French language proficiency is required.
• Fluent English is required for oral and written communication.
• Strong customer engagement, communication, analytical, problem-solving, and basic negotiation skills.
• Proficiency in Microsoft Office and ERP systems; ability to collaborate effectively and work under pressure.

Nice to have

• Experience in healthcare or pharmaceutical industry.
• CPA, CMA, MBA, or other financial certification.
• Knowledge of SAP systems.
• Additional foreign-language capability.

Culture & Benefits

• Work within the Global Services Finance organization and a network of financial professionals in more than 60 countries.
• Focus on innovation, process improvement, efficiency, customer experience, and compliance.
• Inclusive and diverse work environment with equal opportunity employment practices.
• The position may transfer to the planned new Orthopaedics business following the separation process, subject to legal and consultation requirements.