4 дня назад
Senior Analyst, Finance Customer Relations
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Analyst, Finance Customer Relations (Billing and Quote-to-Cash): Managing and resolving customer payment cases, disputes, purchase orders, and escalations across the quote-to-cash process with an accent on case coordination, billing accuracy, and stakeholder communication. Focus on investigating complex escalations, identifying recurring operational issues, mentoring junior analysts, and improving payment and customer experience workflows.
Location: Manila, Philippines (hybrid/flexible)
Company
develops AI-powered experience orchestration technology that connects people, systems, data, and AI for enterprise customer and employee experiences.
What you will do
- Manage, monitor, triage, assign, and document billing inquiries, disputes, escalations, and payment-related service requests.
- Coordinate with customers, Sales, Collections, Billing, Finance, Customer Service, Operations, and resolver teams to drive timely resolution.
- Monitor outstanding purchase orders required for invoicing, payment processing, renewals, and order fulfillment.
- Track case and purchase order aging, escalate high-risk issues, and help prevent payment delays and revenue leakage.
- Investigate complex cases, analyze recurring issues, and recommend root-cause and process improvements across quote-to-cash operations.
- Guide junior analysts on billing inquiries, dispute handling, escalation management, and case management practices.
Requirements
- Bachelor’s degree in Business Administration, Finance, or an equivalent combination of education.
- At least five years of total professional experience, including three years of relevant billing and case management experience.
- Experience in billing, customer service, case management, payment operations, or quote-to-cash processes.
- Hands-on experience with case management platforms such as ServiceNow.
- Strong knowledge of billing processes, dispute management, escalation handling, customer support operations, and quote-to-cash workflows.
- Strong communication, stakeholder management, analytical, problem-solving, organizational, and Microsoft Office skills.
Nice to have
- Experience working with global or cross-functional teams.
- Knowledge of purchase order management, service management processes, and dispute resolution workflows.
- Experience supporting or mentoring junior team members.
- Experience with ServiceNow, Salesforce, Workday, or ERP/CRM platforms.
Culture & Benefits
- Flexible-first working culture within a global organization.
- Professional development through mentorship, learning programs, leadership development, and education support.
- Competitive salary and benefits package.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Collaborative and innovative work environment focused on AI-powered enterprise technology.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview with a Talent Acquisition Partner, followed by interviews with the hiring manager and interview team.
- Most processes include no more than five interviews before final steps are communicated.
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