Pharmacy Support Call Center Representative (Healthcare)

Location: Onsite in Taguig City, Philippines; flexible shifting schedules including 24/7 support required

Company

A global provider of clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare organizations.

What you will do

• Serve as the primary call center contact for patients, pharmacies, and medical professionals using an internal health program.
• Provide support through telephone, email, fax, and other available channels.
• Handle card activation, program eligibility, benefit explanations, and submission-rejection troubleshooting.
• Assess customer issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues to the appropriate area.
• Identify operational challenges and recommend improvements to management.

Requirements

• High school diploma or equivalent.
• 2–3 years of call center experience in voice or blended support.
• Ability to work onsite in Taguig and on flexible, shifting schedules for 24/7 support.
• Experience supporting healthcare accounts is preferred.

Nice to have

• Experience in medical claim processing.

Culture & Benefits

• Contract engagement managed by an external agency.
• Opportunity to be converted to a full-time employee.
• Inclusive corporate culture focused on teamwork and diversity.
• Work within a global organization operating across more than 100 countries.