Fraud Investigator (Fintech)

Location: Baltimore, Maryland, United States — hybrid schedule

Salary: $50,000–$70,000 annual base salary, plus performance-based compensation.

Company

hirify.global provides personal loans, credit cards, and other financial products focused on improving the financial well-being of nonprime customers.

What you will do

• Investigate fraud matters escalated from referral sources across lending, collections, credit card operations, and other departments.
• Collect, document, and assess investigative evidence to support fraud prevention and decision-making.
• Contact customers to verify transaction legitimacy, clarify case details, and gather additional information.
• Analyze fraud patterns, identify root causes, and detect process gaps, control failures, and behavioral trends.
• Escalate high-risk cases with documented findings and recommendations to Fraud Managers, Senior Investigators, and management.
• Collaborate with cross-functional teams and assist with fraud-team projects.

Requirements

• At least 2 years of experience in financial services, investigations, or law enforcement.
• Working knowledge of financial products, related processes, investigative procedures, and financial-services fraud regulations.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills for casework and obtaining cooperation from other parties.
• Ability to work independently and collaboratively in a fast-paced, high-volume environment while managing a diverse caseload.
• Ability to exercise judgment and escalate high-risk matters appropriately.

Nice to have

• Some college education or equivalent work experience.
• Background in personal loan origination, credit card servicing, collections, or fraud investigations.
• Knowledge of criminal law, judicial processes, law-enforcement contacts, and investigative interviewing.

Culture & Benefits

• Flexible work arrangements and an inclusive, customer-focused culture.
• Health and wellbeing benefits for employees and dependents.
• Up to 4% matching 401(k) and an employee stock purchase plan with a 10% share discount.
• Tuition reimbursement, continuing education, paid time off, and paid volunteer time.
• Eligibility for performance-based bonuses.