Account Manager (SaaS)

Location: London, hybrid with 2 days per week in the office

Salary: Up to £60,000 per year plus performance bonus

Company

Growing SaaS business focused on customer relationships, platform adoption, retention, and account growth.

What you will do

• Own and develop a portfolio of existing B2B customers.
• Build long-term relationships with key stakeholders and act as the main customer contact.
• Understand customer objectives, drive platform adoption, and maximise value from the platform.
• Identify and close upsell and cross-sell opportunities while supporting renewals and retention.
• Manage customer queries and escalations in collaboration with internal teams.
• Share customer feedback, develop account plans, and attend occasional customer meetings and site visits.

Requirements

• Experience in B2B SaaS account management, customer success, or client management.
• Proven experience managing and developing existing customer accounts.
• Strong understanding of retention, renewals, and account growth.
• Experience identifying and closing upsell and cross-sell opportunities.
• Strong commercial awareness, relationship-building, stakeholder management, and consultative skills.
• Ability to collaborate effectively with internal teams.

Nice to have

• Experience working in a growing or scale-up environment.
• Experience in the visitor attraction, ticketing, or events sector is not required.

Culture & Benefits

• Permanent, full-time position with hybrid working.
• Existing customer portfolio with no cold new-business hunting.
• Strong focus on retention, adoption, and account growth.
• Opportunity to take genuine ownership of customer accounts in a growing SaaS business.
• Performance bonus in addition to the base salary.