Bilingual Customer Support Specialist (Spanish)

Location: Onsite in Madison, Wisconsin; daily commute to the Madison office is required

Salary: $20–$22 per hour

Company

hirify.global supports the transition to a sustainable, equitable, and carbon-neutral future through energy-efficiency programs.

What you will do

• Support Spanish- and English-speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather missing information.
• Review and process rebate applications according to established guidelines.
• Enter and update application information accurately in internal systems.
• Review applications and documents, complete quality checks, and escalate issues when needed.
• Assist with team training, documentation updates, and basic troubleshooting.

Requirements

• Fluent Spanish and English bilingual communication
• 0–1 year of customer service or administrative experience, or strong interest in learning.
• Strong verbal and written communication skills.
• Attention to detail and basic problem-solving skills.
• Comfort using Microsoft Office tools, especially Excel and SharePoint.
• Ability to commute daily to the Madison office and work onsite.

Nice to have

• Bachelor’s degree preferred but not required.
• Interest in learning and growing in a structured professional environment.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, parental, and volunteer leave.
• Employee recognition, assistance, and on-demand career training programs.

Hiring process

• Successful hires must pass pre-employment checks.
• Employer sponsorship or support for immigration status and work authorization is not provided.