Technical Support Engineer

Location: Remote-first; candidates in multiple countries, with no mandatory office days

Company

hirify.global provides AI-powered trust infrastructure for identity and business verification, fraud prevention, transaction monitoring, and compliance workflows.

What you will do

• Provide technical support, configuration, and troubleshooting for the hirify.global platform used by B2B clients.
• Analyze reported problems and define technical resolution plans.
• Work with engineers on technical action plans and own cases requiring escalation.
• Collaborate with internal teams to answer client technical questions and coordinate resolution.
• Communicate with clients through chat, email, and outbound calls.

Requirements

• Fluent English and Spanish, both written and spoken; upper-intermediate level or higher.
• At least one year of experience in technical support, preferably for SaaS, web, or mobile applications.
• Knowledge of HTTP requests and status codes, REST APIs, JSON, and browser network debugging.
• Ability to read and write basic SQL queries for investigating data-related issues.
• Understanding of request flow through web and mobile SDK integrations and the ability to identify the relevant technical layer.
• Customer-first attitude, analytical thinking, and the ability to work with a large, constantly changing flow of information.

Nice to have

• Hands-on experience with Postman or similar API troubleshooting tools.
• Familiarity with Grafana, Kibana, Datadog, or similar logging and monitoring tools.
• Knowledge of KYC, AML, identity verification, fintech, or compliance domains.

Culture & Benefits

• Remote-first, trust-based work with optional offices or coworking spaces in some locations.
• Birthday holiday, 10 personal days per year, seven sick days without paperwork, and additional Christmas and New Year time off.
• Personal development plans, learning opportunities, and coverage for role-specific events.
• Fully covered team offsites several times a year.
• Work equipment and hardware provided as needed.
• Global collaboration across continents, time zones, languages, and cultures.

Hiring process

• Talent acquisition screening.
• Hiring manager interview.