Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing technical support and troubleshooting for a B2B verification platform with an accent on API integrations, SQL data investigation, and SDK troubleshooting. Focus on resolving complex client issues and acting as a technical liaison between customers and internal engineering teams.

Location: Remote (Global)

Company

hirify.global is a full-cycle verification platform providing scalable compliance and identity verification for over 4,000 global clients.

What you will do

• Provide technical support, configuration, and troubleshooting for B2B clients using the hirify.global platform.
• Perform technical analysis of reported issues and define resolution plans.
• Collaborate with engineers to handle escalations and provide technical action plans.
• Act as a technical liaison between clients and internal resources to answer technical questions.
• Communicate with customers via chat, email, and outbound calls.

Requirements

• Fluent English and either Spanish or Portuguese (upper-intermediate/B2 minimum).
• 1+ year of experience in technical support for SaaS, web, or mobile applications.
• Strong understanding of web fundamentals: HTTP requests, status codes, REST APIs, and JSON.
• Ability to read and write basic SQL queries for data investigation.
• Knowledge of web/mobile SDK integration flows from client to backend.
• Customer-first attitude and strong analytical mindset.

Nice to have

• Experience with Postman for API troubleshooting.
• Familiarity with logging and monitoring tools such as Grafana, Kibana, or Datadog.
• Understanding of KYC/AML, identity verification, or fintech domains.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers.
• Generous time-off policy including birthday holidays, 10 personal days, and 7 sick days.
• Fair and transparent market-benchmarked compensation.
• Global team environment with fully covered international offsites.
• Professional growth with clear goals, personal development plans, and learning budgets.
• Provision of necessary tools and hardware for remote work.

Hiring process

• TA screening.
• Hiring Manager Interview.