Customer Support Engineer (FinTech)

Location: Remote, Philippines

Company

hirify.global is a global staffing company supporting a SaaS-based payout orchestration platform that enables businesses to send mass B2B and B2C payments across more than 175 countries and 70 currencies through a unified REST API and KYB process.

What you will do

• Provide B2B support to clients using the platform for payments to employees, partners, and affiliates.
• Provide B2C support to payees receiving funds, including guidance on withdrawal methods and general inquiries.
• Collaborate with partners and internal departments, including Compliance, to gather information and resolve issues.
• Explain basic troubleshooting steps and escalate technical issues to supervisors or technical support.
• Review, prioritize, and follow up on unassigned and open support tickets.

Requirements

• Experience in a customer support role, ideally in a SaaS or technology environment.
• Clear communication, interpersonal, and client relationship skills.
• Ability to understand complex issues and provide comprehensive solutions.
• Strong time-management skills and the ability to prioritize support tickets promptly.
• Ability to work remotely from the Philippines.
• English proficiency sufficient for client and partner communication.

Nice to have

• Understanding of the finance industry.
• Additional language proficiency.

Culture & Benefits

• Remote work in a fast-paced, client-focused environment.
• Exposure to global payout operations and financial partners.
• Work with B2B and B2C payment flows across international markets.