Customer Service Representative with English and Chinese or Arabic - Cigna Healthcare

Location: Madrid, Spain; hybrid attendance at the Madrid office at least once a week, with a six-week induction conducted in the office

Company

Cigna Healthcare, part of hirify.global, provides healthcare products and services, including international health insurance and related support.

What you will do

• Manage day-to-day customer queries through email, phone, and other communication channels.
• Take ownership of customer cases, provide timely resolutions, and schedule follow-ups when needed.
• Maintain comprehensive records of customer interactions in the CRM system.
• Process medical reports and other confidential information in line with GDPR and data privacy requirements.
• Coordinate with claims analysts, medical advisers, finance, and other departments to resolve customer requests.
• Communicate with customers in the required languages, including occasional document translation.

Requirements

• Bachelor’s degree or equivalent experience.
• Previous customer service experience, ideally in a contact centre, reception, or similar environment.
• Good knowledge of MS Office and the ability to learn new software applications quickly.
• English and Spanish at C1 level or higher, plus proficiency in at least one of Italian, German, Chinese, or Arabic.
• Ability to commit to 39 hours per week and complete a six-week induction training in the Madrid office.
• Strong communication, decision-making, accuracy, resilience, multitasking, and confidentiality skills.

Culture & Benefits

• Permanent full-time opportunities within an international and inclusive customer service team.
• Training and resources are provided to support successful performance in the role.
• Cooperative work environment with collaboration across multiple departments.
• Work focused on supporting customers through the healthcare system and improving their health and well-being.