Amazon Connect Developer (Healthcare)

Location: Remote in the United States; listed location: Saint Louis, Missouri

Salary: $80–$83 per hour

Company

hirify.global is a digital technology services provider delivering digital engineering, technology modernization, and design-led solutions for enterprise clients.

What you will do

• Design, develop, configure, deploy, and support Amazon Connect contact center solutions for healthcare operations.
• Build contact flows, IVR logic, routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Develop serverless integrations and automation with AWS Lambda, Amazon Lex, DynamoDB, S3, Kinesis, CloudWatch, and related AWS services.
• Design conversational AI and self-service experiences that improve caller containment and member and patient experience.
• Support migrations from Avaya and Cisco to Amazon Connect and integrate contact centers with CRM, claims, eligibility, reporting, and workforce management systems.
• Lead issue triage, root cause analysis, performance tuning, incident response, documentation, release governance, and mentoring.

Requirements

• 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration.
• At least 3 years of hands-on experience designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect, contact flows, IVR, queues, routing profiles, security profiles, prompts, attributes, contact trace records, and real-time metrics.
• Hands-on experience with AWS Lambda, Amazon Lex, DynamoDB, CloudWatch, S3, and serverless integrations using Python, Node.js, Java, or similar languages.
• Experience with telephony, SIP, IVR, ACD routing, call recording, transfers, callbacks, queue management, production support, monitoring, and incident management.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Nice to have

• Healthcare payer, provider, pharmacy benefit management, or managed care contact center experience.
• Knowledge of HIPAA, PHI handling, PCI considerations, security controls, and audit logging.
• Experience with Amazon Connect Contact Lens, Cases, Customer Profiles, Amazon Q in Connect, Transcribe, Comprehend, Athena, and QuickSight.
• Experience with Salesforce, ServiceNow, Microsoft Dynamics, CI/CD, infrastructure as code, automated testing, and deployment governance.
• AWS certifications and experience leading distributed delivery teams and complex releases.

Culture & Benefits

• Remote work arrangement for a United States-based role.
• Work across distributed engineering, QA, operations, compliance, product, and architecture teams.
• Focus on secure, reliable, scalable, and compliant healthcare communication channels.
• Opportunity to support high-volume healthcare scenarios, including enrollment, claims spikes, prior authorization, and care management outreach.