Customer Success Enablement Manager (Healthtech)

Location: Remote

Base salary: $90,000–$110,000 per year, plus equity incentive eligibility and competitive benefits.

Company

hirify.global provides concierge access to a premium radiology network of more than 5,000 vetted providers across 48 states, helping patients, employers, and payers reduce imaging costs and avoid surprise bills.

What you will do

• Build and maintain Customer Success and Implementation playbooks, SOPs, templates, and best practices.
• Develop onboarding and ongoing training programs for Customer Success and Implementation teams.
• Create customer-facing and internal presentation materials, including business review decks, training materials, and executive updates.
• Design scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.
• Maintain a centralized knowledge base and develop tools that help teams identify risks, dependencies, and next-best actions.
• Partner with Customer Success, Operations, Product, Sales, Marketing, and other teams to communicate changes, improve adoption, automate workflows, and measure enablement effectiveness.

Requirements

• 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations.
• Experience building scalable processes, playbooks, and training programs.
• Strong project management, communication, and documentation skills.
• Ability to simplify complex workflows and turn them into practical, repeatable tools.
• Highly organized, proactive, and comfortable working in a fast-growing environment.
• Experience partnering across multiple teams and organizational levels.

Nice to have

• Healthcare, health plan, benefits, or health-tech experience.
• Experience with Salesforce, Notion, or similar Customer Success and knowledge-management tools.

Culture & Benefits

• Remote work environment.
• Equity incentive plan eligibility.
• Competitive benefits plan.
• Cross-functional collaboration across Customer Success, Operations, Product, Sales, and Marketing.