Account Support Manager

Location: Belgrade, Serbia; office attendance required at least 3 days per week. Must be willing to work in customer time zones ranging from the North American East Coast to West Coast.

Company

hirify.global provides technology, services, and solutions that expand financial access and improve operational efficiency for financial institutions and retailers.

What you will do

• Support customers and help ensure successful use of hirify.global services and solutions.
• Build ongoing relationships with customer executives and operational staff while understanding current and future business requirements.
• Own service issues through resolution, including delays, entitlements, billing, and other contract-related problems.
• Coordinate cross-functional teams, contractors, and operations groups to remove roadblocks and achieve customer goals.
• Lead scheduled operational calls, prepare for customer meetings, and create resolution plans.
• Document resolution steps to improve processes and support automation.

Requirements

• At least 2 years of experience in a customer-facing role, such as customer success, account management, or field services.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.
• Strong time management, multitasking, problem-solving, and customer-facing communication skills.
• Ability to work in a fast-paced environment and resolve issues with urgency.
• Willingness to work non-standard business hours and align with customer time zones across North America.
• Must be based in Belgrade and work from the office at least 3 days per week.

Nice to have

• Experience with Salesforce, ServiceNow, Remedy, Workday, or SharePoint.

Culture & Benefits

• Private health insurance.
• Life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Internal career development and advancement opportunities.