Customer Success Renewals Lead, Enterprise/Named (Italian Speaker) - Fixed Term

Location: Hybrid in Bucharest, Romania. Applicants permanently located outside Romania may be declined.

Company

hirify.global develops data resilience and data security solutions that help organizations protect their data and AI environments.

What you will do

• Manage enterprise and named-account maintenance renewals, including quotes, negotiations, renewals, upgrades, and additional licenses.
• Build and manage the annual renewal pipeline by engaging customers at least nine months before support expiration and supporting product adoption.
• Forecast renewal and expansion performance, analyze data, share insights, and recommend strategies.
• Coach and mentor new hires on sales, renewals, and customer success methodologies.
• Handle complex customer requests, licensing transfers, support escalations, and renewal agreements with cross-functional teams.
• Maintain accurate Salesforce records, manage renewal inquiries, meet service-level agreements, and support customer satisfaction goals.

Requirements

• At least three years of relevant experience in sales, account management, customer success, or renewals.
• Advanced English and Italian required.
• Experience supporting large enterprise accounts with technically complex configurations and high transaction volumes.
• Proven ability to exceed quotas and KPIs, forecast accurately, analyze data, and use Excel at an advanced level.
• Experience coaching new hires, influencing stakeholders at executive level, and handling complex escalations.
• Proficiency with Salesforce and understanding of technology.

Culture & Benefits

• Hybrid work arrangement in Bucharest with a fixed-term employment contract.
• Twenty-one annual vacation days, additional tenure-based days, four hirify.globale self-care days, and paid volunteer hours.
• Private health, dental, and vision insurance for employees and dependents.
• Meal and lifestyle benefits, life insurance, critical illness coverage, disability coverage, and vision reimbursement.
• Access to Bookster, LinkedIn Learning, O'Reilly, mentoring, workshops, and learning events.