Critical Account Manager (B2B SaaS)

Location: Atlanta, Georgia; Mountain View, California; or San Diego, California

Base pay: $141,000–$191,000 in Mountain View, CA; $126,000–$170,500 in San Diego, CA. The role may also include a cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Partner with Customer Success Managers on high-value accounts with elevated churn risk.
• Run consulting cadences, structure discovery, develop action plans, and coordinate internal stakeholders.
• Triage escalations involving accounting workflows, data migration, integrations, payments, reporting, and payroll.
• Submit and track structured product feedback through product and engineering reviews.
• Support Tier 3 critical activations, maintain communications and documentation, and prepare executive summaries.
• Monitor accounts exiting critical activation and complete the handoff back to the Customer Success Manager.

Requirements

• 3–5 years of experience in customer success, account management, or a similar customer-facing role in a B2B SaaS environment.
• Experience managing complex customer situations and coordinating across multiple customer stakeholders and internal functions.
• Strong written and verbal communication, organization, and follow-through across several active accounts.
• Experience working with Jira and Salesforce, Gainsight, or a comparable CRM.
• Experience with or exposure to enterprise accounting software, multi-entity financial workflows, or ERP platforms is preferred.
• Familiarity with API-based integrations or payments infrastructure is a plus.

Culture & Benefits

• Collaborative environment focused on customer empathy, equality, and inclusion.
• Opportunity to help establish and shape a new Critical Accounts team.
• Competitive pay-for-performance compensation approach.
• Potential cash bonus, equity rewards, and employee benefits.