AR Collection Team Lead

Location: Warsaw, Poland; hybrid work

Company

hirify.global expands financial access and improves operational efficiency and self-service availability for financial institutions and retailers worldwide.

What you will do

• Manage credit extension and collection activities for an assigned customer portfolio.
• Contact customers about overdue payments and review sales, service, and credit terms.
• Research disputed deliveries, returns, credits, and other payment issues affecting delinquent balances.
• Assess credit risks, recommend credit holds or external collection actions, and document collection efforts.
• Coordinate team tasks, report results, support escalations, and contribute to talent management.
• Keep sales representatives and other stakeholders informed about account status and collection issues.

Requirements

• Experience with credit and collections processes and scenarios.
• Ability to assess account risks, determine appropriate actions, and maintain portfolio quality.
• Process-oriented approach with strong issue-resolution and stakeholder communication skills.
• Ability to support managers with process-related actions and analysis.
• French and English required.
• Employment is subject to applicable screening criteria.

Culture & Benefits

• Hybrid work arrangement in Warsaw.
• Opportunity to coordinate a collections team and support employee development.
• Equal-opportunity employment based on job-related qualifications, ability, and performance.