Customer Advocate (Physical Access Control)

Location: Galway, Ireland. Applicants must already be legally authorized to reside and work in Ireland; international relocation and remote work outside Ireland are not considered.

Company

hirify.global develops hardware, software, and services for trusted identities, physical access control, and secure interactions worldwide.

What you will do

• Build and maintain relationships with internal and external customers.
• Handle customer queries by phone and email through Salesforce case management.
• Resolve pre-booking holds and coordinate with internal teams to expedite customer orders.
• Maintain accurate customer information and communication records in Salesforce and customer account defaults in Oracle eBS.
• Proactively inform customers about order changes and escalate persistent issues to appropriate customer service, sales, and pre-sales contacts.
• Develop knowledge of hirify.global physical access control products and attend required training.

Requirements

• Entry-level profile with a strong commitment to customer satisfaction.
• Ability to work independently, escalate issues appropriately, and collaborate across departments.
• Ability to manage multiple tasks accurately while meeting team and departmental SLAs.
• Clear and effective telephone and written communication skills.
• Strong attention to detail, follow-up, and completion skills.
• Current legal authorization to reside and work in Ireland is required; immigration sponsorship is not available.

Culture & Benefits

• Competitive salary and rewards package.
• Benefits and annual leave supporting work-life balance.
• Inclusive and welcoming work environment within a global organization.
• Career development opportunities, training, and professional resources.
• Flexible work environment and collaboration with a global team.